I return your Questionnaire duly completed to the best of my ability. It is an interesting exercise and I congratulate you on implementing such a tool into your business. Having now met you, I am well aware that you are a professional and as a consequence are firmly interested in customer service and in improvement. You are a pleasure to do business with.

I thank you most sincerely for all your consideration and help. It was a stressful week for me. Pat was a very dear Sister and Friend. I missed her enormously and there was a terrific urge to do the very best for her. Whether we achieved that is debatable but I was well aware constantly of your desire to help and the fact that you set very high standards for yourself and your work colleagues. That was a real benefit to me and I thank you for letting me share your strengths.

I would always be pleased to provide any references or support for you in the future. Please feel free to ask at any time.

Every good wish.

Philip F. Banks